History 

Customer Relationship Management is very important for every organization. When businesses learnt their Importance, they started to make ample space, time and budget for customer relationship management efforts. And then the internet boom brought the digital age to businesses. Like every technology, even customer relationship management saw digitization. So, customer relationship services are brought to online-real time.

Earlier, customer relationship management [CRM] services or solutions were managed and hosted by the companies themselves. But there used to be great cash, time and resource burn for the companies. It takes years to set up, a great deal of investment and resource exhaustion. Still, self-made CRM solutions may not be sufficient and satisfactory. This is where Salesforce took its timely birth.

About Salesforce

Building and offering affordable CRM solutions for companies anywhere, anytime is the idea behind Salesforce. Salesforce is a cloud computing company offering seamless customer relationship management [CRM] solutions to every company looking for such services. The idea to make top-quality CRM services affordable and accessible is the mother from which Salesforce took its birth. Salesforce basically is a Software As A Service [SaaS] company which has emerged as the world’s 5th largest software company. 

It started as a SaaS CRM company offering pathbreaking customer relationship management services over the cloud. Now it evolved into a bigger range where Salesforce provides a plethora of software-based solutions for users. Also, for developers, it acts as a stable and dependable platform for developing and distributing custom-made software.

Its popularity and relevance will grow more and more in the future as no company will seize to deal with customers in one way or the other. So, youngsters going through a proper Salesforce Certification will open a great path to fruitful career opportunities. Salesforce has a prominent place among tech education jobs. Choosing a holistic and empowering soft tech education services platform Niralee Technologies is the bright choice you shall make. Because Niralee Technologies is the best Indian soft tech education services platform every software technology aspirant shall use for professional growth.

Benefits of Salesforce

Salesforce provides the quickest route to the completed app from the ideation stage. Without exhausting yourself by building tools and infrastructure before building the app, you can easily use the top-class tools of Salesforce and present yourself with a great app. Isn’t this also an excellent way of saving time, money and resources?!

Salesforce is renowned for being fast, easy and effective!

Fast – Because what you achieve in some years with the traditional CRM approach can be effortlessly achieved within a few months.

Easy – Salesforce and its tools are very easy to use by anyone, at any time with little guidance.

Effective – The “Easy to use” nature coupled with customizing possibilities make Salesforce an effective CRM tool for any company.

Salesforce is cloud-based, so its accessibility and seamless performance are your superpowers. Scalability is another advantage of Salesforce. As you grow as a business, Salesforce can be scaled for your evolving business needs. Salesforce is one of the best affordable technologies for all ranges of businesses. Lastly, Salesforce comes with great 3rd party app integration without any fuss that other tools subject your business to. Do you want to integrate salesforce into your email? Very easily you can! Do you want to integrate salesforce into your accounting software? Of course, it is simple! But many other CRMs trouble you big time!

Different Services of Salesforce

Salesforce is so much diverse. It famously offers many cloud services to different kinds of users. Have a look at the diverse cloud services it offers:

• Sales Cloud By Salesforce – 

Sales Cloud is a pure CRM solutions offering platform by Salesforce. Any company that is into B2B and B2C can enjoy great improvement with Sales Cloud. Not only customer relationship – support but also sales and marketing facets of the organization are dealt with effectively with Sales Cloud. 

• Marketing Cloud By Salesforce – 

Marketing Cloud is one of the most powerful and influential digital marketing platforms. From managing emails and consumer journeys to high-quality content creation, management and analytics, Marketing Cloud offers great services to companies in this digital world. 

• Service Cloud By Salesforce – 

Service Cloud is the platform for an organization’s customer support and servicing teams. Case tracking, social network plug-ins etc, for conversation as well as analytics are some of its best features. The company’s agents can serve customers through this cloud and even the customers can access the necessary answers whenever they need them.

• Community Cloud By Salesforce – 

“Connecting To The Community” service you will receive with the Community Cloud. With this service, the company or organization can connect and can facilitate communication with their employees and partners and even their customers. Data and imagery can be easily exchanged with this cloud service. 

• Commerce Cloud By Salesforce –

Without bothering about the consumer’s location or the time, Commerce Cloud helps organizations to deliver services and experiences seamlessly. Are you looking to provide the best services to your customer? Are you looking to craft great, positive and engaging consumer experiences for your customers? Then Salesforce’s Commerce Cloud is the service you need.

• Analytics Cloud By Salesforce – 

Analytics Cloud is a large analytical platform where a great deal of data is analyzed with large stacks of data files, graphs and other key pictorial representations of the data. Depending on the platforms – whether mobiles or other devices, the access can be optimized for better usage.

• App Cloud By Salesforce – 

App cloud provides great tools to custom-build and develops applications that efficiently run on Salesforce. 

• IoT Cloud By Salesforce – 

If an organization needs a platform to store, analyze and process the data of IoT – Internet of Things. This platform is so powerful that it is prepared to take loads of data coming from sensors, devices, partners, applications, customers and so on.  

• Health Cloud By Salesforce – 

This cloud service is fetching specifically for health-based IT organizations. Doctor-customer relationships, record keeping and management and many services can be efficiently served through the health cloud. Data integration from multiple sources is also possible which empowers one-to-one patient service. 

All these are the different services that Salesforce offers to its customers and clients over the cloud. These diverse features and powers that Salesforce possesses can be efficiently tapped with the right guidance, mentoring and deep-educational support. You can receive such quality Salesforce education from Niralee Technologies which is the top one-stop Indian soft tech education service platform. Looking for any online platform that offers certification courses based on soft tech education services? Contact Niralee Technologies today!